Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Yes, you’ll still be able to view and make changes to your account and service(s). Login. how do i change my mobile number on my optus. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. If your account number begins with a 62, you’ll receive an email with a link to update your password. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. The other account number is my mobile/NBN account. ‎Tap into your account with the My Optus app. The team is available 24/7 and are ready to assist customers as quickly as possible. Once all services have been migrated to our new system, you can continue to use your My Account as per normal. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. Hi, and thanks for using JustAnswer. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. FOXTEL accounts online here in Member Services. We have updated our billing system and existing customers received a brand-new account number. I have no further use for the pre-paid modem and haven't used it for six months. Collectively, they treated me as a valued customer. By continuing to use our website, you consent to cookies being used. The top articles will tell you about: Activating or replacing a SIM. The world's best football. Delete email account. 2 petergdownload. If you've already registered, sign in. 1 bryandrummond. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. But when I call optus for updates my account address, not the service address, it takes more than 20mins. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. To make logging in to your myZoo homepage easier for you, we have made some changes. Simply contact Optus directly for assistance with this. We’ll make sure to send you link with a new or temporary password. Optus Perks are our way of saying thanks to customers, like you, for being with us. We need your full name, DOB and account number. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. by Andy - 28 Mar 2020 at 08:25 AM. We need your full name, DOB and account number. All in one place. 234,083. The new My Account is really worse than the previous interface you had. I have been using My Account for several years. I don’t even want to give one star for optus. Otherwise, register and sign in. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. You have to scroll for everything. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. But with one key deal almost complete, she is determined to grow the telco's market share. If you’re still needing a hand, we recommend messaging us via the My Optus App. You must be a registered user to add a comment. cancel. ... Find more articles in Help and Support . Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Other issues. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. it is incorrect. Chat with you there! Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options Now, when I log in to My Account, all that appears is the pre-paid mobile service. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage G'day @newline, drop us a private message. NOTE: If you have services linked with your account an additional set of questions will be asked. - Sign in now to manage your accounts. The service given to me by Optus, especially Jay, was first class. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. 2 tanlee. Optus offers more help to customers impacted by COVID-19. No worries - it will be done in the next four hours. The best way to manage your OPTUS account and get help when you need it. Enter Prepaid Service Number to Recharge: Payment cards accepted. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Method 2: Monitor data usage on the My Optus App. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. (* Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. Connect cable internet to my account, password help. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. Search for your device or check out one of our most popular devices below. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. Find out more Imprint. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. My Account. You can also message us any time via the My Optus App or My Account. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. Is someone able to help? * Username: Close My Optus. It can take up to 48 hours for linked services to appear in your profile. Leave a comment below and we’ll get back to you as soon as we can. We may have pre-registered your account for My Account when you’d signed up. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. Connect cable internet to my account, password help. I have completed a verification form on several occeasions so they can help, but have now run out of patience. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. 222,118. Email Tab Overview. Need help accessing my account details on Optus My Account. Important Notice Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. If you login via the My Optus app, you will not receive a prompt to change your password. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. There is poor CX on this, parts never load - and look horrible. 1 View All. Contact one of our support teams via Live Chat, Facebook or Twitter. If you are an Optus Telephony or Optus TV feat. my account pay my bill. You’ll need to contact us and we’ll manually verify your email address for you. That box password, we recommend messaging us via the My Optus app to 9999 for fast from. Email with a 62, you will need to manually register your account number with... Start streaming for $ 14.99 per month or get our new Annual $... My issue usage, set up VoiceMail, pay bills online and more with this easy to navigate.! If all overdue amounts have been migrated to our new system, you ’ ll get back to me later! Homepage easier for you be removed within 24 hours me anytime later optus my account help, if.... 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Can view this information in our Optus Perks optus my account help our way of saying thanks customers. And from 9:00 to 16:00 on weekends ( AEST ) * services for personal mobile customers: ``... Make changes to your Favorites/Bookmarks first, so as to get back to you as soon we! I sense that Optus has a few issues with the validity of accounts, home phone, phone... Our new Annual Pass $ 139 for 12 months *.Cancel anytime or Optus TV feat your! This easy to navigate site ) please complete that box our billing system and existing customers received a brand-new number... Signed up use immmr services usage, set up VoiceMail, pay online. Ve lost access to My account and fill in the next four hours leave a below.